Return Policy
Return Policy
At Mushy Bebe, we are committed to providing you with meticulously curated products crafted from the highest quality materials, with a focus on comfort for newborns. While we ensure each item meets our rigorous standards, we understand that situations may arise where a return is necessary. Please review our return policy below for details:
Eligibility for Returns:
- Products must be unused, unwashed, and in pristine condition, exactly as received.
- All original tags and packaging must be intact and included with the return.
Return Timeframe:
- You may initiate a return within 7 days from the date of purchase.
Return Process:
- To request a return, please email us at vertexjunior2@gmail.com to obtain a Return Authorization (RA) number.
- Include your order number, the item(s) you wish to return, and the reason for the return in your email.
- Once your return is approved, we will provide detailed instructions for shipping the item(s) back to us.
Return Shipping:
- Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item shipped).
- We recommend using a trackable shipping service and ensuring proper packaging to prevent damage during transit.
Refund Process:
- Upon receiving and inspecting the returned item(s), we will issue a refund within 5-7 business days.
- Refunds will be credited back to the original payment method used for the purchase.
- Shipping and handling charges are non-refundable.
Exclusions from Returns:
- Customized or personalized items cannot be returned unless there was an error on our part.
- Clearance or final sale items are non-returnable.
Damaged or Defective Items:
- While we take great care to ensure the quality of our products, if you receive a damaged or defective item, please notify us immediately.
- We will work with you to resolve the issue promptly.
- Provide a proof video of the unpacking process to assist us in assessing the issue and resolving it promptly.
Cancellations:
- Orders can only be cancelled within 1 hour of purchase, provided they have not yet been processed for shipment.
Contact Information:
For any inquiries regarding our return policy or to initiate a return, please reach out to us at vertexjunior2@gmail.com , 91-7010756869. We are dedicated to ensuring your satisfaction with every purchase and are here to assist you.
We are eager to assist and ensure your experience with us is nothing short of delightful.